UK’s ‘worst’ broadband providers confirmed and | Tech News

The newest stats are in, and it appears some UK web service providers (ISPs) are performing higher than others. Regulator Ofcom has simply introduced its new figures for shopper complaints, and TalkTalk is on the backside of the league. This in style broadband firm received probably the most moans per 100,000 clients during January to March this 12 months. “TalkTalk was the most complained-about broadband provider, with their complaints staying at similar levels to the previous quarter,” Ofcom confirmed. “Complaints mostly related to faults, service and provisioning, complaints handling and problems with billing, pricing and charges.”

TalkTalk was adopted by Vodafone and BT, who have been all overwhelmed by their primary rivals, who all scored fewer gripes. At the opposite finish of the desk have been Plusnet and Sky, who each obtained the fewest complaints.

Although ISPs are nonetheless getting telephone calls about their service, Ofcom says issues are bettering general.

In truth, buyer complaints it obtained in regards to the UK’s main broadband providers have fallen to their lowest ever ranges.

Explaining more, Ofcom mentioned: “The latest figures – covering January to March 2026 – reveal that broadband complaints have declined significantly, from a peak in 2011 when complaints stood at 40 per 100,000 customers, to an all-time low of six per 100,000 customers in Q1 2026.”

Here’s the complete desk of ISPs and complaints per 100,000

BEST AND WORST FOR BROADBAND

PLUSNET • 4 complaints per 100,000

SKY • 5 complaints per 100,000

VIRGIN MEDIA • 6 complaints per 100,000

EE • 6 complaints per 100,000

BT • 7 complaints per 100,000

VODAFONE • 8 complaints per 100,000

TALKTALK • 10 complaints per 100,000

Speaking in regards to the new stats, Cristina Luna-Esteban, Ofcom’s Director of Consumers and Retail Markets, mentioned: “It’s encouraging to see broadband complaints falling to their lowest levels since our records began. Companies must not be complacent, and we expect them to continually strive to improve their services and deliver a great customer experience.

“We’d encourage any customers who aren’t satisfied with their current provider to vote with their feet. In recent years, we’ve made it easier than ever for people to shop around and save, by introducing end-of-contract alerts, simpler contract summaries, and easier switching processes for broadband and mobile.”

Ofcom would not simply monitor broadband points. The workforce additionally appears at different companies, together with Landline and Pay-TV complaints.

Top for landlines is Utility Warehouse, Sky, Virgin Media and Vodafone who all obtained two complaints per 100,000 customers.

Number one for TV was TalkTalk and Sky, recording simply two complaints per 100,000 customers.

HERE IS THE FULL LIST OF TV WINNERS AND LOSERS

TALKTALK • 2 complaints per 100,000

SKY • 2 complaints per 100,000

VIRGIN MEDIA • 3 complaints per 100,000

EE • 4 complaints per 100,000