Sky issues urgent advice to UK homes – switch off | Tech News
It’s been a tough few hours for these with a Sky box plugged into their televisions. These massively well-liked set-top bins had been hit by a main subject final evening which noticed many customers endure clean screens, frozen content material and error messages. At it is peak, more than 30,000 people had been complaining in regards to the outage with some nonetheless struggling subject this morning, May 16.
Sky has now confirmed that there was an subject and has additionally apologised. “We’re sorry some prospects had hassle accessing Sky Q final evening. The subject was shortly resolved, and repair has been restored,” a Sky spokesperson said in a message sent to Express.co.uk.
The company has also now issued advice for those still having problems, and it seems the old trick of switching things on and off again should solve the glitch.
If your Sky Q box is still stuck in standby, the advice is to switch off and wait 30 seconds. Then turn it back on again and wait for the device to reboot.
This should restore the service.
It seems this tip is still relevant, as social media remains full of people complaining that they can’t access content via their Sky Q box.
Within the last hour, lots of messages have been posted with a user saying, ” Sky, any probability you’ll be able to help with Sky Q box simply shutting down and disconnecting from the TV? It appears I’m not the one one attempting to get help.”
Anoter added, “Thousands of us can’t watch something on our Sky Q in the intervening time as a result of it’s down.
And one Sky buyer vented, “Sky Q has been down since last night. Turned my box off and on numerous times and after 20 minutes it happens again.”
We’ll keep you posted on any updates however, for now, the best advice appears to be, switch off your Sky Q box on the mains, wait and reboot it.
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