UK’s ‘best’ broadband provider confirmed and the | Tech News

Some information stats are out, and it seems that the UK’s best broadband is Plusnet. That’s in accordance with the newest awards from the workforce at Broadband Genie, who’ve positioned the BT-owned Internet Service Provider (ISP) at the prime of the charts. In a unusual twist, BT itself is nowhere to be seen in the listing of gongs which have simply been introduced immediately.

Plusnet has not solely taken home the award for Best Provider but additionally grabbed Most Reliable Provider and Most User Friendly as properly.

“You won’t find any fancy frills with Plusnet, such as TV or phone bundles,” mentioned Alex Tofts, Strategist at Broadband Genie.

“And whereas flashy rewards for new switches are few and far between, its easy ‘broadband only ‘ deals are a real win. No set-up costs, no line rental, great support, and the peace of mind that comes with good customer service if anything goes wrong. Take to the podium, Plusnet!”

Along with Plusnet, there have been some other big winners in this latest round of awards, including Virgin Media.

The UK ISP picked up a total of 5 trophies, including Fastest Widely Available Provider and Best Provider for Online Gaming.

Vodafone also grabbed a duo of gongs and Sky’s NOW Broadband won Best Customer Service.

Here are the full list of Broadband Genie winners

Best Provider: Plusnet

Fastest Widely Available Provider: Virgin Media

Fastest Wireless Provider: Three

Best Value for Money: Vodafone

Best provider for Speed Satisfaction: Virgin Media

Most Reliable Provider: Plusnet

Best Customer Service: NOW Broadband

Best Social Tariff: Vodafone

Best Provider for Home Working: Virgin Media

Best Provider for Online Gaming: Virgin Media

Best Provider for Streaming: Virgin Media

Most User Friendly: Plusnet

Along with revealing the big winners, the new survey also showed the providers and areas where improvements need to be made. According to Broadband Genie, customers were overall least satisfied with their provider’s customer service. This category has the lowest scores of any with providers Direct Save (58%) and Zen Internet (64%) significantly below the average in this area.

Bill payers also felt they should be getting better value for money; with this category having the second-lowest average score. Virgin Media (64%), BT (64%), TalkTalk (67%) and Sky Broadband (68%) which form the majority of the broadband market were well off the pace of the front-runners.

“It’s no shock that in a yr when clients are as soon as again having to swallow hefty mid-contract price rises that they really feel they’re not getting worth for money,” added Tofts.

“This is more proof and solely affirms our stance that Ofcom must ban mid-contract price rises.”