Major hotel chain faces backlash for allegedly – Business News
A Miami hotel is dealing with backlash over a viral video that claims the entrance desk was staffed by an outsourced employee to welcome new friends during the check-in course of.
In the video, a visitor who booked a keep at a La Quinta by Wyndham was welcomed by a tall screen displaying a digital front-desk worker — who allegedly was in India.
“Do you need one room key or two room key?” the employee will be heard asking within the video, which has more than 2 million views since being posted on Saturday.
Miami hotel has outsourced their entrance desk to India. Guests are checked in nearly on video call with an Indian consultantMore American jobs outsourced abroad. At some level this could simply turn out to be unlawful. If you make money in America, you need to rent Americans pic.twitter.com/la8FJZHym3— Wall Street Apes (@WallStreetApes) August 2, 2025
The visitor replies: “Two, just in case I lose one.”
The hotel buyer then indicators a kind on the screen utilizing their finger.
A traveler staying at a La Quinta by Wyndham hotel was allegedly checked in by an outsourced, digital employee. @languageguy1/Instagram
The interplay led social media customers to slam the hotel chain for outsourcing jobs to abroad staff.
“More American jobs outsourced overseas. At some point this should just become illegal. If you make money in America, you should hire Americans,” one person wrote in a post on X.
Another sniped: “What hotel, so I can be sure to avoid it?”
Some annoyed customers even referred to as on President Trump to focus on the follow by slapping tariffs on US-based corporations that outsource jobs to abroad staffers.
A spokesperson for Wyndham Hotels & Resorts, which owns La Quinta Inn, advised The Post that it simply discovered concerning the matter and is actively investigating the scenario.
“Do you need one room key or two room key?” the employee will be heard asking. @languageguy1/Instagram
“This is a franchised location, meaning the hotel is independently owned and operated, and as such, we don’t control staffing. That said, this franchisee’s use of this equipment is not brand approved nor is it being marketed to other franchisees,” a spokesperson advised The Post in a assertion.
“Further, our brand standards require hotels to have a team member physically stationed at the front desk at all times.”
The chain has a number of La Quinta places within the Miami space.
It’s unclear how widespread the follow of outsourced digital front-desk workers is at La Quinta resorts and different chains.
Wyndham does offer cell check-in for some friends, in response to its web site.
A video posted to YouTube in February seems to show the identical giant pill screen being utilized by an outsourced employee in a Wyndham hotel in Bonita Springs, Fla.
Outraged social media customers had been fast to slam the hotel chain on social media. @languageguy1/Instagram
“I checked into a hotel by talking to a man on a screen in the entryway. I scanned my ID, swiped my credit card, and the machine provided me a key,” the person who posted the video wrote within the caption.
Another social media person stated that they had a related expertise with a digital front-desk worker at a hotel in Dublin.
“Honestly, it was a lot quicker than dealing with front desk staff, and it prints out your keycard,” the hotel visitor wrote in a post online.
Meanwhile, a hotel in Amsterdam allegedly used a fully-automated check-in course of, the place friends fill out a kind on an iPad, take a key card from a pile and faucet it on a reader to activate it, in response to one other person on X.
“There’s really no reason for these jobs at all in today’s age,” they added.
