Burger King testing AI headsets that track how – Business News
Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how pleasant workers are to clients.
Restaurant Brands International – the Miami-based company that owns Burger King, Popeyes and different manufacturers – mentioned Thursday it’s presently testing the OpenAI-powered headsets in 500 U.S. eating places.
The system collects information on restaurant operations and shares it through “Patty,” a voice that talks to workers by means of their headsets.
Burger King has begun testing AI-powered headsets that can recite recipes, alert managers when stock is low, and even track how pleasant workers are to clients. vulcanus – stock.adobe.com
If the drink machine is low on Diet Coke, Patty will inform the store’s supervisor.
If a buyer makes use of a QR code to report a messy rest room, the supervisor will probably be alerted.
Employees can ask Patty how to make varied menu objects or inform Patty to take away objects from digital menus in the event that they’ve run out of ingredients.
Burger King mentioned it’s additionally exploring utilizing Patty as a method to improve customer support.
The system can track when workers say key phrases like “welcome,” “please” and “thank you” and share that with managers.
When requested about that functionality Thursday by The Associated Press, Burger King mentioned the intent is to make use of Patty as a teaching software, not a tracker of particular person workers.
Restaurant Brands International – the company that owns Burger King – mentioned Thursday that it’s testing OpenAI-powered headsets throughout 500 U.S. eating places. Bloomberg through Getty Images
“It’s not about scoring individuals or enforcing scripts. It’s about reinforcing great hospitality and giving managers helpful, real-time insights so they can recognize their teams more effectively,” Burger King mentioned in a assertion.
Burger King added that the important thing phrases are “one of many signals to help managers understand service patterns.”
“We believe hospitality is fundamentally human. The role of this technology is to support our teams so they can stay present with guests,” Burger King mentioned.
Patty is an element of a bigger app-based BK Assistant platform that will probably be obtainable to all U.S. eating places later this yr.
Burger King is one of a number of fast food chains experimenting with artificial intelligence.
Yum Brands mentioned final spring it was partnering with Nvidia to develop AI applied sciences for its manufacturers, which embody KFC, Taco Bell and Pizza Hut.
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McDonald’s ended a partnership with IBM in 2024 that was testing automated orders at its drive-thrus.
The company is now working with Google on AI systems.
