UK’s broadband firms ranked: Is yours first or | Tech News

UK regulator Ofcom has totted up the newest slew of buyer criticism stats to call and disgrace essentially the most complained about broadband firms within the nation, and it’s unhealthy information for the firm that has additionally introduced its up to date 5G broadband service this week.

That firm is Vodafone, which has additionally simply introduced it’s shopping for out Three’s proprietor to totally control the not too long ago merged VodafoneThree community within the UK, which is able to make it the biggest cell community within the nation by subscriber base.

However, Vodafone was essentially the most complained about broadband supplier within the last quarter of 2025, from October to December. It amassed 11 complaints per 100,000 prospects, with TalkTalk close behind with 10 complaints.

“It is disappointing to see an increase in customers complaints during this quarter, especially following a sustained period of decreases in the complaints we received about telecoms companies,” stated Cristina Luna-Esteban, Ofcom’s Director of Consumers and Retail Markets.

“However, a main driver of these complaints appears to be an unexpected mid-contract price rise announcements for some mobile customers in the Autumn of 2025. We will continue to monitor the market including future complaints figures for any indication of ongoing customer dissatisfaction.”

BT and BT-owned EE have been simply behind as third most moaned about with eight, whereas Sky (seven), Plusnet (5) and Virgin Media (5) accomplished the listing.

Vodafone fared higher when it got here to its cell companies, solely registering two complaints per 100,000 from prospects. The most complained about cell supplier was O2 with seven, in entrance of Sky Mobile (5) and iD Mobile (three).

Three, EE and Tesco Mobile have been the least complained about cell firms with only one grumble per 100,000 prospects.

“We’re incredibly proud once again to be recognised as one of Ofcom’s least complained-about mobile networks, and as the leading MVNO in the latest report,” stated Laura Joseph, Chief Customer Officer at Tesco Mobile.

“This recognition matters because it reflects the trust our customers place in us every day. We continue to listen carefully to feedback and use it to improve, so we can deliver simple, reliable service that families can depend on.”

Brits additionally continued to register grievances with landline suppliers on the finish of 2025, with one eye on the top of the copper primarily based landline in January 2027, when companies will all need to be digital and run over a broadband connection.

NOW Broadband obtained six complaints per 100,000, the joint-most complained about firm alongside EE, adopted by TalkTalk, Plusnet and BT on 5, Vodafone on three, Sky and Virgin Media on two and Utility Warehouse with only one.

“While criticism volumes throughout the telecoms sector have stabilised, broadband complaints proceed to take a seat far above these for cell companies,” stated Alex Tofts, Strategist at comparability service Broadband Genie.

“Although this report focuses on the seven major providers, over half of these brands are performing below the industry average. This is a clear signal that service quality is not meeting consumer expectations. No customer should have to tolerate sub-par service when there are heaps of other options available.”

Tofts stated disgruntled broadband consumers ought to look to change supplier to get a higher price, taking benefit of the One Touch Switch initiative, which makes it simpler to change companies.