UK’s ‘worst’ broadband provider confirmed but | Tech News

The newest broadband report is out, and there are some winners and losers with regards to handling buyer complaints. UK regulator Ofcom has simply launched its very newest information and it appears that evidently three main Internet Service Providers (ISPs) need to up their recreation. TalkTalk, Vodafone and EE have all come backside of the pile, scoring under the UK average.

“EE, TalkTalk and Vodafone generated the most broadband complaints,” Ofcom confirmed.

“EE’s figures remained the same as in the previous quarter, while TalkTalk and Vodafone saw an increase in complaints.”

So what about on the different finish of the desk?

Plusnet got here out on prime with the fewest moans and groans.

“Plusnet was the least complained-about broadband provider,” Ofcom added.

Next was Sky with the telecoms and TV giant taking second place for the fewest points.

There was additionally excellent news for Virgin Media. The company noticed its complaints falling as soon as again. Just final yr, the favored ISP was one of the worst, but it is now creeping up the desk and is presently the third best for lack of gripes.

HERE IS THE FULL LIST OF WINNERS AND LOSERS

PLUSNET • 4 complaints per 100,000

SKY • 6 complaints per 100,000

VIRGIN MEDIA • 7 complaints per 100,000

BT • 11 complaints per 100,000

VODAFONE • 10 complaints per 100,000

EE • 10 complaints per 100,000

TALKTALK • 10 complaints per 100,000

This newest replace is not nearly broadband. Ofcom’s crew additionally appears into Landline, Mobile and Pay-TV complaints as nicely.

If you need the best landline, Utility Warehouse wins with simply 1 grievance per 100,000. Sky, Virgin Media and Vodafone additionally carried out nicely on this class.

Sadly, TalkTalk got here backside of the league as soon as again with a rating of 8 complaints per 100,000. It’s not all unhealthy information for TalkTalk although. The firm did beat its rivals when it got here to the least TV moans.

HERE IS THE FULL LIST OF TV WINNERS AND LOSERS

TALKTALK • 2 complaints per 100,000

SKY • 3 complaints per 100,000

VIRGIN MEDIA • 5 complaints per 100,000

EE • 6 complaints per 100,000

Although complaints haven’t elevated, additionally they haven’t improved, with the figures exhibiting that issues remained much like the earlier quarter, with complaints about broadband, landline, cellular and pay-TV all staying on the identical ranges.

Responding to the new report, Ernest Doku, telecoms knowledgeable at Uswitch.com mentioned, “Patience for poor service is wearing thin. While it is positive to see overall complaint volumes across broadband, mobile, and pay-TV remain steady, the lack of improvement across the industry is a concern for households facing rising bills.

“Plusnet has once again set the benchmark for broadband, receiving the fewest complaints which reflects its recent win for Best Broadband Provider for Customer Service at the Uswitch 2026 Telecoms Awards.

“With annual prices approaching in April, customers will be looking closely at whether their provider justifies these extra costs. If your service isn’t delivering, you don’t need to settle – now is the time to compare deals and see if there is a provider offering better value for money.”

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