UK’s ‘worst’ broadband provider confirmed – where | Tech News

The newest stats from UK regulator Ofcom are in, naming essentially the most complained about broadband suppliers within the UK – and it appears to be like as if one of the largest corporations within the business has some work to do. EE obtained essentially the most complaints relating to fixed line broadband companies, clocking up 10 complaints per 100,000 prospects.

In the quarter from April to June 2025, its rivals Vodafone, Sky-owned Now Broadband, BT and TalkTalk got here a close second worst, every with 9 complaints per 100,000 prospects.

That’s in comparison with Plusnet, the firm with the least moans per 100,000 on simply 4, with Sky on six and Virgin Media on 8.

Ofcom additionally named and shamed the worst performing landline, cell and TV suppliers in line with the quantity of complaints for the quarter. To make issues worse for EE, it was additionally essentially the most complained about landline and pay-TV provider during the period, with eight and 6 complaints per 100,000 prospects respectively.

The most complained about cell provider was Three with three complaints per 100,000.

The least complained about cell firms had been Tesco Mobile, Vodafone and (in a reprieve for the firm) EE with only one, whereas TalkTalk clocked up the least TV complaints additionally with one, and impressively Utility Warehouse managed to get zero complaints per 100,000 prospects for its landline service.

“Given the variation in size of providers, we publish complaints as a proportion of providers’ relevant subscriber base to put complaints numbers into context and to help ensure the data is more meaningful for consumers,” Ofcom mentioned.

“To achieve this, we use the number of residential subscriptions provided to Ofcom by the

operators in question. We do not collect these returns for pay-TV providers. To calculate pay-TV complaints per 100,000 subscribers, we use customer data from the providers’ own published investor reports or, if they are not in the public domain, we request them from providers directly.”

Ofcom added that it had obtained fewer complaints from April to June than in January to March.

“Ofcom’s latest complaints data marks a real milestone, with complaints across broadband, mobile, landline, and pay-TV at some of the lowest levels ever,” mentioned Ernest Doku, telecoms knowledgeable at Uswitch.

“EE was the most complained-about provider across broadband, pay-TV and landlines – however, it’s worth noting that EE’s number of complaints actually decreased or remained level this quarter, following the general positive trend across the industry.”

38 % of complaints leveled at EE had been to do with faults, service and provisioning, the identical proportion because the industry average. Other frustrations from prospects recorded had been to do with the handling of complaints (21 %) and points with altering broadband suppliers (20 %).

“Against the backdrop of increasing annual price rises, providers need to recognise their responsibility to deliver corresponding improvements in service and value,” mentioned Doku. “For consumers, this data is a timely reminder to compare deals regularly and switch if their provider isn’t sufficiently meeting their needs.”

Virgin Media was fast to level out the stats show complaints in opposition to the firm had been down more than 50 % in contrast with the identical quarter in 2024.

Rob Orr, Virgin Media O2’s Chief Operating Officer mentioned the new figures had been “proof that our laser focus on improving customer service is paying off”.

“We’re investing heavily across the business to simplify our systems and processes, upskill our agents and roll out new technology that helps them support our customers when they get in touch,” he mentioned. “We’ll continue to make improvements and ensure we consistently give our customers the best possible experience with us.”