Virgin Media confirms smart free upgrade for | Tech News

Virgin Media has come up with a smart manner to make sure UK prospects get the best expertise 24 hours a day. The telecoms and broadband giant has simply introduced the launch of its “AI robots,” created to monitor your complete tv community and detect points similar to degradation, poor video photographs and unhealthy audio high quality. Virgin says the new artificial intelligence watches TV companies precisely as prospects expertise.

If an problem is then detected, immediate alerts are routinely despatched to human monitoring groups to verify and repair.

Virgin says, this allows quicker identification, investigation and determination of service-impacting faults, with higher accuracy than ever earlier than.

Over 220 channels are continuously monitored, with Virgin confirming that the most-watched channels are checked each 6 minutes to identify annoying points.

Speaking in regards to the upgrade, Jeanie York, Virgin Media O2’s Chief Technology Officer, mentioned: “Creating and launching these new TV robots means we’re able to identify and address any service issues faster and more accurately than ever before, and in some cases before a customer even realises there was a problem.

“Whether our customers are watching the big final on Sunday or other live sport, their favourite film or the season finale of their favourite programme, reliable TV makes these moments possible. This new capability is another innovative step in giving our customers a great experience and ensuring we provide the reliable TV service they expect.”

This new monitoring technology has already rolled out, with properties hopefully struggling fewer glitches when settling down for a boxset binge.

Following this initial launch, the UK telecoms company, which is now half of O2, is already exploring the potential for future enhancements – for instance, how AI can be utilized to determine a broader vary of service points and additional strengthen monitoring capabilities.